CUSTOMER SUPPORT

AI Agents That Answer From Your Approved Knowledge

Stop losing customers to slow responses and wrong answers. Deploy AI agents that only answer from your verified documentation — with deep citations, not hallucinations.

The Problem With Generic AI Chatbots

They Hallucinate

Generic AI makes up answers that sound confident but are completely wrong — damaging customer trust.

No Source Verification

Customers can't verify where the answer came from. Your support team can't either.

Outdated Information

AI trained on old data gives stale answers. Product changes aren't reflected until someone notices.

How DIBRI Solves This

DIBRI agents only answer from your approved, verified knowledge — and they tell customers when they don't know.

Deep Citations on Every Answer

Every response includes clickable citations linking back to the exact source passage. Customers can verify. Your team can audit.

Refuses to Guess

If the answer isn't in your knowledge base, the agent says "I don't know" instead of making something up. Refusals are logged for gap analysis.

Staleness Alerts

Automatic alerts when your support documentation gets stale. Never serve outdated answers to customers again.

Confidence Scoring

Every answer includes a confidence score so customers and agents know how reliable the response is — green, yellow, or red.

Get Started in 3 Steps

1

Create a Vault

Upload your support docs, FAQs, product guides, and troubleshooting articles into a knowledge vault.

2

Deploy an Agent

Create an AI agent connected to your vault. Customize its tone, branding, and behavior.

3

Embed on Your Site

Drop a single script tag on your website or portal. Your AI support agent goes live instantly.

Turn Unanswered Questions Into Better Documentation

DIBRI's Knowledge Gap Radar tracks every question your agent couldn't answer. See which topics customers ask about most — then fill the gaps with new documentation.

  • Refusal analytics show exactly where your knowledge is missing
  • Keyword clustering groups related gaps together
  • Flag incorrect answers for continuous improvement

Knowledge Gap Radar

Billing & invoices47 refusals
API rate limits31 refusals
SSO setup18 refusals
Data export6 refusals

Reduce Support Tickets With Verified AI

Start your 30-day free trial. Deploy your first AI support agent in minutes.